Welcome!
i innovate through human-centred design.
I AM A DESIGN THINKER AND DEVELOP NEW PRODUCTS AND SERVICES FOR LARGE AND SMALL ORGANISATIONS.
01 PROFESSIONAL
EXPERTISE.
SERVICE DESIGN
95%
STRATEGIC DESIGN
90%
HUMAN-CENTRED DESIGN
110%
RESEARCH
80%
DESIGN THINKING
100%
LEAN START-UP METHOD
85%
STRATEGIC FORESIGHT
70%
PROCESS IMPROVEMENTP
80%
UX/UI DESIGN
70%
02 PORTFOLIO
WORK ACHIEVEMENTS. SEE MORE >
03 TRACK RECORD
EXPERIENCE.
2021-present
DEPARTMENT OF AGRICULTURE
Export Services
Service design and research for the Export Intelligence stream within the department's Busting Congestion program.
2020-2021
NSW GOVERNMENT
Final affairs services
Human-centred design & service design for 'End of Life' program. Self serve enablement for web & mobile. Product is world’s first service of this kind.
2020-2021
CORNERSTONE HEALTH
Self service opportunities for patients
Service design and research of employee experience to identify opportunities for automation and omnichannel services.
2018-2020
QANTAS AIRWAYS
Human-Centred Design Excellence
Service and strategic design for critical lighthouse projects such as disruption management, global contact centres and in-flight services. Introduction and scaling of human-centred design.
2017-2018
DEPARTMENT OF HEALTH
Medicare services
Research and service design for new consumer experience. Developed content management service reducing cost to production by 40%.
2016-2017
AMP
Goals 360 financial advice services
Human-centred design & research for ‘Goals 360' program, transforming financial advice services towards a purpose and objectives-based approach. Team was recognised with Good Design Award.
2014-2016
TELSTRA
UX delivery for t.com and My Account
UX leadership for delivery of multiple programs, such as NBN+, Telstra Business and global enterprise services, partly managing team of 18 UX & visual designers.
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