top of page
Anet Redmer Human-Centred Design_edited_edited.jpg

Welcome!
i innovate through human-centred design.

I AM A DESIGN THINKER AND DEVELOP NEW PRODUCTS AND SERVICES FOR LARGE AND SMALL ORGANISATIONS.
Storyboard

01 PROFESSIONAL

EXPERTISE.

SERVICE DESIGN

95%

STRATEGIC DESIGN

90%

HUMAN-CENTRED DESIGN

110%

RESEARCH

80%

DESIGN THINKING

100%

LEAN START-UP METHOD

85%

STRATEGIC FORESIGHT

70%

PROCESS IMPROVEMENTP

80%

UX/UI DESIGN

70%

PROFESSIONAL 

'Simplifying the complex into easy-to-use services that deeply resonate with their users.'

-  Anet's mission -

02 PORTFOLIO

WORK ACHIEVEMENTS. SEE MORE >

03 TRACK RECORD

EXPERIENCE.

2021-present

DEPARTMENT OF AGRICULTURE

Export Services
Service design and research for the Export Intelligence stream within the department's Busting Congestion program.

2020-2021

NSW GOVERNMENT

Final affairs services

Human-centred design & service design for 'End of Life' program. Self serve enablement for web & mobile. Product is world’s first service of this kind.

2020-2021

CORNERSTONE HEALTH

Self service opportunities for patients

Service design and research of employee experience to identify opportunities for automation and omnichannel services.

2018-2020

QANTAS AIRWAYS

Human-Centred Design Excellence

Service and strategic design for critical lighthouse projects such as disruption management, global contact centres and in-flight services. Introduction and scaling of human-centred design. 

2017-2018

DEPARTMENT OF HEALTH

Medicare services

Research and service design for new consumer experience. Developed content management service reducing cost to production by 40%.

2016-2017

AMP

Goals 360 financial advice services

Human-centred design & research for ‘Goals 360' program, transforming financial advice services towards a purpose and objectives-based approach. Team was recognised with Good Design Award.

2014-2016

TELSTRA

UX delivery for t.com and My Account

UX leadership for delivery of multiple programs, such as NBN+, Telstra Business and global enterprise services, partly managing team of 18 UX & visual designers.

CONTACT

Questions?

We love curious people.

Ask us anything.

Thanks for submitting.

We'll be in touch.

  • White LinkedIn Icon
  • White Twitter Icon
  • Pinterest
CONTACT
PORTFOLIO
EXPERIENCEO
bottom of page